Privacy policy questions answered
Yes. Go to Profile > Privacy & Data in the lobby, or email our support team with your account email. We will send you a full list of information we hold within 48 hours, including registration details, session logs, and payment records.
No. We share your contact details only with payment processors (DANA, OVO, GoPay, QRIS) to complete deposits and withdrawals. We never sell your data to advertisers or third-party marketers. Your email stays private.
We delete most personal data immediately after you close your account. Transaction records are kept for up to three years where local law permits for tax and fraud prevention, then permanently removed. You can request faster deletion by contacting support.
Yes, all payments are encrypted with 256-bit SSL. Your card or payment app details are never stored on our servers. When you deposit via DANA, OVO, GoPay or QRIS, the data flows directly to the payment processor and we receive only a confirmation code.
Contact our support team immediately via live chat or email with your concern. We will investigate within 48 hours. If you believe we have violated local data protection law, you can also file a complaint with your local privacy authority.
No. We use cookies only to log you in to altogell and to monitor your account for security threats. We do not track your activity outside our platform. You can turn off cookies in your browser settings without affecting your account.
Yes. Go to Profile > Account Settings and select 'Close Account', or contact our support team. We will delete your personal information within 30 days. Transaction records may be retained for up to three years where local law permits for compliance and fraud prevention.
